Policies

Reservation Policy

When you call to make a reservation, our reservationist will first ask you for the passenger's contact phone number, including the area code, regardless of the pickup location. This number accesses the passenger's profile in our computer system. This file will consist of the passenger's name, address, preferred payment method, and an additional space for any special instructions.

No Nonsense Alcohol Policy

Our alcoholic beverage policy is based upon two statutes under current Illinois law. The first statute, #5/5-1, Class 8, deals with the distribution of alcoholic beverages. This law states that a license must be issued by the Illinois Liquor Control Commission in order to distribute alcohol. Under no circumstance may a license be issued to a livery vehicle. Therefore, it is illegal for O'Hare-Midway to provide alcohol to our passengers.

The second statute, #5/11-502, deals with the transportation or possession of alcoholic beverages in a motor vehicle. This law states that it is illegal for anyone to transport or drink alcoholic beverages in a motor vehicle. However, passengers in the rear compartment of any one of our vehicles are exempt from this law. As a result, we will allow our adult passengers to drink their own alcohol in any of our vehicles. No minor under 21 years of age is allowed to drink in our vehicles.

Drug Policy

We are aware that office employees or chauffeurs who use or abuse prohibited substances are a danger to themselves, their coworkers and to the customers who depend upon us to transport them securely in one of our vehicles. We can no longer depend upon individual discretion to provide the guarantee that substance abuse does not adversely affect any one of us. We realize that in today's complex society it is necessary for O'Hare-Midway to insist upon the strict implementation and enforcement of this policy - and we intend to do so.

Any chauffeur who tests positive for substance abuse will not be "eligible for dispatch" - he or she will not be allowed to drive an O'Hare-Midway vehicle. All office employees will also be required to have "drug-free" status in order to remain on the job. We will conduct periodic random tests to insure that our staff continues to be monitored. And all new office employees and chauffeurs will be tested as a condition of employment. This policy is just one more that O'Hare-Midway will demonstrate the important commitment to providing our customers with the safest and most reliable form of ground transportation in Chicagoland.

Luggage Limitations Policy

In order to protect the property of our clientele, and in the interest of safety in general, the following policy apply:

  • Luggage must fit completely inside the vehicle.  Tie-downs are prohibited.
  • If a client has more luggage than we are able to fit into the vehicles trunk, a PRIVATE CAR is required.  If you are unsure whether or not your luggage will fit, it is strongly suggested that you reserve a private car.
  • Shared Car clients will not just be sharing a vehicle, but will need to share truck space as well.  Please take this into consideration when reserving your vehicle.
  • Skis will not fit safely in a sedan.  A limousine or SUV will be necessary to insure the safety of this equipment, as well as chauffeur and passenger.
  • Luggage that will not fit in a vehicles closed trunk will be put inside the car, as long as the safety of the chauffeur and passengers is not compromised.

 

“It's apparent in everything they do how much they care about their customers!”

Carole L.

“Your attention to detail, quick response and customer service have never let me down and I will continue to recommend you to my co-workers and clients.”

Amy J.